In computer there is ‘hard’ drive and ‘soft’ drive, the same way an organization having “Hard” elements and “soft” elements.
In an organization hard elements are known as Strategy (statements),Structure (organization charts), Systems (reporting lines and formal processes).These “hard” elements are easier to define or identify and management can directly influence them.
"Soft" elements are Shared Values, Skills, Style and Staff these soft elements, can be more difficult to describe, and are less tangible and more influenced by culture. However, these soft elements are as important as the hard elements if the organization is going to be successful.
TRIZ Quality Control endow with the process of analyzing where you are right now in terms of these elements (hard and soft) is worthwhile in and of itself. But by taking this analysis to the next level and determining the ultimate state for each of the factors, you can really move your organization or team forward.
The TRIZ Quality Control guide our clients in improvement of business processes (administrative and logistics).
The overall strategy is to achieve “Excellence” by aligning and optimizing processes and by the removal of process-generated errors and defects. “Excellence” is the mutual, co-dependent improvement of the business processes, areas are to be focused on overall excellence, the business process area is primarily focused on optimizing cycle times, customer satisfaction, efficiency, costs/profits, administrative procedures, logistics and employee satisfaction.
